Frequently Asked Questions
Everything you need to know about Wilfa's premium home appliances and services.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Depending on your location, standard delivery takes between 3 to 7 business days. You will receive a tracking number via email once your package has shipped.
Does Wilfa offer a warranty on its kitchen appliances?
Yes, we stand behind our quality. All Wilfa appliances come with a comprehensive 5-year warranty covering manufacturing defects and electrical faults to ensure your peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day return window. If you are not completely satisfied with your purchase, you can return the product in its original packaging and unused condition for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for and maintain my Wilfa coffee brewer?
To ensure the best flavor and longevity, we recommend descaling your brewer every 3 months or after 100 brews. Use a mild descaling solution and wipe the exterior with a damp cloth.
Do you ship internationally?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery times vary by destination and will be calculated at checkout.